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Our Privacy Policy: What You Need to Know

When you open an account with bolabesar, your personal information—from your deposit method to your withdrawal requests—stays secure and private.

Account security verified at loginEncrypted payment data across DANA, OVO, GoPay and QRISYour withdrawal requests protected end-to-end
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bolabesar Our Privacy Policy: What You Need to Know
REACH US ANYTIME

How to Contact Us About Your Privacy

Your privacy questions deserve a direct answer. We've made it simple to reach our privacy team through multiple channels. Whether you're in Denpasar, Yogyakarta, or anywhere across Indonesia, you can connect with us by email, live chat during lobby hours, or support ticket. Each channel is monitored so your concern gets handled without delay.

Team online

Email Support

Write to [email protected] with your privacy question or data request. Our team reviews all emails within 24 hours on weekdays and responds with next steps.

Live Chat

Open the chat bubble in your account lobby Monday to Sunday, 09:00–23:00 Indonesia time. Ask about data access, account settings, or how we handle your payment history.

Support Ticket

File a formal privacy request through your account settings under Security. Attach your request, and we'll acknowledge it within 48 hours and deliver a response within 14 days.

HOW WE PROTECT YOU

Data Security and Your Account Rights

Security isn't a feature we add—it's built into how bolabesar runs. Every deposit via DANA, OVO, GoPay or QRIS is encrypted before it reaches our payment processor.

Encrypted Payments

DANA, OVO, GoPay and QRIS transactions use SSL 256-bit encryption.

Account Verification

Every withdrawal is verified through your registered phone and email. You'll receive a confirmation code before funds leave your account.

Cookie Transparency

We use cookies to track your lobby activity and login history.

Data Retention

Deposit and withdrawal records are kept for five years. Gameplay data is stored for two years.

Download Your Data

Go to Settings > Privacy > Download My Data to export your full account history—transactions, logins, game sessions.

Request a Change

Need to update your email, phone, or registered name? Go to Account Settings > Personal Details and submit a change.

Privacy Policy: Your Answers

Real players ask real questions about privacy. Below are the ones we hear most, answered plainly so you understand exactly how your data moves through bolabesar.

Your payment details are encrypted and sent directly to our payment processor. bolabesar never stores your full card or wallet number—only a masked reference (e.g., DANA *7891) for your records. After your deposit clears, you'll see it in your account balance within seconds. Your transaction is logged for your history but is never shared with third parties.

No. We never sell your personal information to marketers, other platforms, or data brokers. We may share data with payment processors, fraud-detection services, and legal authorities only when required by law. Your email and phone number stay within bolabesar. If we're acquired, your data moves with the company but remains subject to this same policy.

We monitor every login and flag unusual patterns—new device, unusual location, rapid withdrawals. If we detect a suspicious login, we'll send you a verification code via your registered phone. If you see a transaction you don't recognise, contact [email protected] immediately. We can freeze your account within 30 minutes and open a fraud investigation.

Game session history (which slots you played, live table stakes, session timestamps) is stored for two years. After that, it's deleted unless we need it for a dispute resolution or legal investigation. Your deposit and withdrawal history is kept for five years. You can request deletion of non-essential data anytime through your account settings.

You can close your account anytime through Settings > Account > Close Account. We'll delete your gameplay data, preferences, and personal settings within 30 days. Deposit and withdrawal records stay for five years for compliance reasons, where local law permits. Your email address becomes inactive immediately.

Yes—we use cookies to remember your lobby preferences, keep you logged in, and detect fraud. Essential cookies (login, security) can't be turned off without breaking your account. Non-essential cookies (activity tracking, game recommendations) can be disabled in Settings > Privacy > Cookie Preferences. Disabling them won't affect your deposits or withdrawals.

Email [email protected] with 'Privacy Complaint' in the subject line. Include what happened and what you'd like us to do. We respond within 24 hours on weekdays. If you're not satisfied, you can escalate to our privacy officer, and we'll follow up within 14 days with a formal response.

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